We are focused on building Personal Connections with our clients.
We know the real estate process can be challenging; that’s why our entire team is dedicated to real estate and to our clients full-time. We love what we do and want to make your journey of transition joyful and rewarding. Thank you all for honoring the Sarah Bernard Realty Team with the privilege of helping you sell and buy your homes and be a part of such an important life decision.
JASON CUTTER, TRANSCEND CABINETRY & DESIGN, SELLER
I have had the privilege to work with Sarah on several buying experiences. Sarah was an absolute pleasure to work with. Upon starting this process we new going into this building process that the house we were building and designing was going to be a spec house. As a sellers agent Sarah again exceeded my expectations. She provided continual advise as well as came to several meetings to give feedback on design and materials that were being considered for the house. Sarah is an expert in the Innsbrook vacation real estate market. Her commitment to relationships with fellow agents, owners and buyers sets her clients up for success. It has been a pleasure working with Red Key especially Sarah.
We love Jenny! She was so easy to work with and addressed all of our questions and concerns in a timely fashion. The entire process was smooth and low stress. We highly recommend her!!!
JENEANE M., BUYER
Jamie was fantastic to work with! I would recommend her to anyone looking for a new home!
Sarah is the most competent and conscientious Real Estate Agent I have ever worked with. She has helped me on three real estate transactions and in all cases got the job done quickly and professionally. Real estate transactions are never easy and it is not uncommon for problems to arise. Sarah knows how to deal with the issues and keep everyone on an emotional even keel. That is a real skill, and one that is important in real estate. She is also extremely fair and realistic. I can’t recommend Sarah enough. She is a true professional.
We are so grateful we found Sarah to help guide us through this adventure. She was spot-on in finding us exactly what we were looking for. She listened to us, paid attention to our wish list and found properties she knew would fit the bill. We highly recommend her to anyone in the St. Louis area, or Innsbrook. We couldn’t have been treated better and plan to call her again when the time comes!
SUSAN J., SELLER
Sarah is an exceptional realtor! She made our property sale easy from start to finish. She arranged beautiful marketing materials, promoted our property, led us through extended negotiations and brought us a great final price on our property. Sarah goes out of her way to help with every aspect of the sales transaction. We were selling an Innsbrook home, and she is exceptionally knowledgeable about that market. We were very grateful to have Sarah represent us!
CHAD B., BUYER
Jamie was great. She’s very knowledgeable and understands the current market. She kept in constant contact with us via text, phone and email. I would highly recommend her to anyone looking for real estate!
T. SMITH, SELLER
We purchased a secondary residence in 2014 where Sarah was the agent for the seller. She acted as a agent for both the seller and us in the sale. We were extremely pleased with her professionalism and knowledge of the business as well as her ability to offer expertise while remaining neutral to both parties. We were so impressed with her that we listed our other secondary residence with her knowing that the property was in a difficult market where property moves slowly. She has gone so many extra steps that have made the process easy and successful. With these two sales now behind us we would use her again and recommend her to anyone needing a true professional that is a delight to work with. Here we are 4 years later and we called on Sarah to sell our secondary residence. A long and wonderful story short. She sold the property while we were still preparing it for sale! Again, we can’t possibly say enough about her knowledge of the market, sweet demeanor, and professionalism. She and her team are outstanding in every respect. She has a unique talent for being the right person to bring the right buyers and sellers together for a Win, WIN, WIN!
Jamie was fantastic. Always available and helpful.
ANDREA & TIM C., SELLER
If you are looking for fair and honest representation in selling your property at Innsbrook, but don’t want to use the Innsbrook sales office, Sarah Bernard is the person for you! Sarah knows Innsbrook because she has property there and she knows all the ins and outs of what it takes to get a property sold in the community. Sarah was always in touch with us and responded promptly to any and all questions. Never once did we wonder how the property was being viewed/rated as Sarah made sure we were aware of all activity and comments. Sarah and her team did such a good job with making sure our chalet showed exceptionally well that it was on the market less than a week and we had an offer and the eventual sale! We could not be happier with Sarah and would recommend her for your real estate needs.
Steve & Sara Huggins
Sarah Bernard did a great job with the sale of our Innsbrook Property. It would not have happened without her hard work.
THERESA S., BUYER
Ed and the entire Red Key key team have been awesome through the whole house buying process! We dealt with difficult sellers, and Ed was on our side the entire time. Would highly recommend!
HEIDI R., BUYER
It was a pleasure working with Jamie. She was dedicated to the process, resourceful, punctual, and incredibly helpful walking us through the process step-by-step as first time home owners. Jamie was diligent in keeping us on track with deadlines and on paperwork and inspections. She made the entire process seemless and was a delight. If we ever had any questions, she got us the answer, if not immediately, with in the same day. We felt she was looking out for our best interest throughout the duration of the process and appreciated her thoughtful insights. I would recommend Jamie to any future home buyer.
MARYANN G., SELLER
Sarah Bernard is the consummate real estate professional. She spent time with me getting to know what my likes and dislikes were, as well as the type of neighborhood I was seeking. Sarah is knowledgeable about different neighborhoods in the St. Louis area.
Sarah helped me find my new residence and sell my old one. She listened to my concerns and my hopes, and took them into considerations as we went through each process. She was patient as she guided me through both of these experiences.
She is awesome!
RACHEL B., SELLER
Sarah help me thru the process of selling my property. She is so very knowledgeable about the area. She told me that my property will be SOLD, and it was. I thank GOD for putting her in my path. To a very successful life Sarah, because she will have very much success in life. I will look to see you on BRAVO Show “Millionaire Listings“
A. SIMPSON, BUYER
I highly recommend Jamie. Although we only bought a small condo, we were treated like her number one client. When we encountered problems with closing Jamie always kept us informed, she was always available to us, extremely thorough and professional. We couldn’t ask for more. Update: we are now a second time client and again we appreciate Jamie’s straightforward and thorough attention to detail.
Sarah & her staff kept me informed of activity on my property and those in close proximity as well. It was a pleasure having them represent me.
Our experience with Jamie could not have gone any smoother. We found her to be extremely responsive, helpful and genuine, and focused on finding the right home for us. We won’t hesitate to recommend Jamie to friends and family!
ANNA W, BUYER
Ed was great to work with, patient, knowledgeable, and very supportive! Ed checked in often, recommended additional services needed, made the buying process Much more simple.
TOM & CAROL C, SELLER
We have known Sarah for several years. She is always very professional, easily accessible whenever we reached out to her for help and advice. She also has a calming manner when a client becomes overwhelmed! Sarah is a great resource person for handyman repairs, or any help needed to prepare your home for sale. We would highly recommend Sarah and her team for any real estate needs.
D. KRAUS, BUYER
Ed Kidd is the very best real estate agent I have ever worked with. He was efficient, effective, and friendly. He knew the area and used technology to help us locate several possibilities and then helped us find the perfect place!
LYNDA S., SELLER
I had an outstanding experience with Sarah Bernard and her team at Red Key. They were responsive, knowledgeable, proactive and thorough. I would call upon them again to sell a home.
ANNE W, SELLER
I could not have asked for an agent to pursue the sale of my house with more expertise and determination. She gave me sound advice, was always available to answer my questions, and sold my house within a reasonable length of time. Sarah and her team always treated me with kindness and professionalism.
LAURA F, SELLER
The experiences in selling two properties through Sarah were good learning experiences. Selling property is not something we do everyday, so it was wonderful to be able to rely on creative, hard-working professionals like Sarah Bernard and her team.
Sarah was referred to us by a friend. This was my best real estate experiences. To further impress upon her professionalism we had a glitch the day we were supposed to close. Even through the glitch she maintained positive, professional and worked as hard as she could to resolve the glitch. It is easy to be great when things run smooth. You find out how great someone is when it doesn’t run perfect.
I would highly recommend Sarah and her team.
DON AND RACHEL, SELLERS
Our home was located in a gated community on the golf course. We contracted with what we felt was the best realtor for our situation. That proved not to be a correct assumption. After 10 months we had only received two “low ball” offers. I had some contact with Sarah while still under contract with our original realtor. We decided that it was time to give Sarah the opportunity to list our home. We reassessed our position and with her guidance, we determined that our home was overpriced. We adjusted the price. Our house showed well with pictures taken by our agent. Sarah, at her own expense, brought in a professional photographer to take a new set of pictures. What a difference! The house sold in two months at a price that worked for us. Sarah brings to the table new and fresh ideas.
Our experience with Sarah Bernard was excellent. She had in depth knowledge of our market area, gave us good advice on preparing our property and was always in communication with us. We appreciated all the feedback on each showing, positive and negative. In addition, she made sure our property was in good shape for each showing which was very important, since it was a weekend home, in the forest and needed some preening before each showing. She brought us good clients and in the end, we were very happy with our sale. I recommend Sarah for all these reasons.
STEVE R., SELLER
From beginning to end, Sarah was professional, personable, knowledgeable, responsive, and unflappable. She and her team were invaluable to me, not only in the marketing and showing of my home, but also in helping me with the paper work, repairs, and financial matters involved in selling a property.
Sarah was recommended to me by another extremely satisfied client. I am so glad I took the advice and chose Sarah to represent me.
Sarah and her team make you feel like you are their most important client. For first-time house sellers, Sarah patiently answered questions and addressed all our concerns. Her marketing skills are so valuable. Our neighbors appreciated the thoughtful communication she provided them as well. I would recommend Sarah and her team to all my friends and family.
PHYLLIS K, BUYER
Very nice to be with, very cooperative, very attentive, very helpful!
SAM M., BUYER
I worked with Ed Kidd/Sarah Bernard for a purchase of a new house. Both Ed and Sarah were very professional and knowledgeable. I didn’t have to follow up with Ed on any questions I had, he always made sure to get back to me very quickly. The process of purchasing my house was completely smooth from beginning to end. I would highly recommend both Ed and Sarah.
Jamie was wonderful to work with. She was always 100% pleasant and professional under a rather challenging close process. She responded to emails and texts quickly and was never too busy to answer questions — and if she didn’t know the answer, she researched and got back to us . . . usually within hours. Also want to mention that Jamie was very patient and accommodating in helping us purchase our condo long-distance and went out of her way to make sure we could see and understand all the physical details of the house. We would recommend Jamie to anyone!
Sarah worked very hard to help me find the perfect house. Even though she has many clients, Sarah made me feel as I was her only client. When issues arose in the selling of my home in Atlanta Sarah worked with my agent there to help complete the sale of my home. Her service continues after my purchase. She has a vast community of contractors and other very helpfull contacts to get you started in your new home. Sarah made my home buying experience an easy exciting time. I highly recommend her for your home buying or selling needs!!!
I cannot imagine a nicer, more competent, more willing-to-go-the-extra mile, real estate agent than Jamie Gilman. Nothing phases her and she is always problem-solving, working on her customer’s behalf. Jamie helped our family find the perfect condo for a long-distance move from the NYC area. The buying process had a number of twists and turns and took longer than expected (mainly due to the sale of our NY house). Nonetheless, she patiently held our hand, explored various solutions, and guided us through to the closing date. Always at the top of her game, Jamie expresses a buoyancy that makes working with her fun. Plus, her communication skills are outstanding. Either by phone, email, or text she continually keeps in touch. She makes you feel like you are her only client (I highly doubt it) and the most important thing going on in her life (ha!). And she is still helping us. . .with finding contractors, a handyman, and many of the other details involved in settling into a new home from far way. Hats off to Jamie!
RACHEL V., BUYER
Ed Kidd was amazing and such a pleasure to work with!!
SUZANNE V., BUYER
We LOVE Jamie! Seriously, cannot say enough about her. She’s absolutely perfect for this job. She’s professional at all times; she’s reliable, prompt, and always happy and positive. And she never makes you feel like you’re a bother! I think that’s very rare in realtors. If Jamie ever wants a job change, I will hire her!
PAUL & DEON H., SELLER
My mother interviewed two realtors to sell her chalet at Innsbrook, and clearly The Red Key Sarah Bernard Team was selected by significant margins! Sarah’s path to sale was well planned and executed. Every detail from planning, to staging and marketing made the process seamless. Sarah is a true professional and we cannot say enough about her rapport and level of service during the process. The entire team was very well organized even down to the limo ride on the day of the closing. It was like we had a combination of personal assistants and concierge! We would recommend Sarah for everyone’s real estate needs.
PAUL D, BUYER
We haves moved and bought and sold many residents in the last 45 years. Our experience with Jamie was truly an excellent experience. She listened to what we our needs were and was relentless in searching the target market for us. She was very accommodating with our schedule while keeping us informed on every step of the search and process.
JOHN & CAROL R., SELLER
Can’t say enough positive about Sarah and her team. Our chalet had been on the market for 3.5 years without even a contract. We signed the listing with Sarah on Tues. and left for spring break. That Sun. Sarah called with an offer. She helped us through the negotiation and then with all the details to a successful closing within 6 weeks. Much of this was worked out while we were out of town, including in Asia, so she understands all facets of the process and made it seamless for us.
TAMMY S., SELLER
Sarah was an absolute joy to work with. She answered our questions immediately, precisely, and thoughtfully! Always a true professional and such a very sweet and kind person. She even gave us a gift at closing! Would definitely recommend her for any one’s real estate needs.
Sarah was fantastic to work with. She was very communicative and thoughtful in all of our interactions. She knows the market very well and demonstrated her expertise by putting us in the best position to sell our house quickly and at a great price. Her recommendations were spot on. We were very pleased with the entire process. I can’t imagine the process going any smoother. I highly recommend!
SUZANNE V., SELLER
Sarah is the BEST! Don’t call anyone else if you want what feels like undivided attention, attention to detail and, most importantly, results.
MICHELLE AND JAMIE, HOME SELLERS – LADUE
Sarah is terrific! She was committed to the sale of our home in an efficient and professional manner! I would use her services again in a heartbeat!
KRIS, SELLER AND BUYER
Sarah created a wonderful structure for me as a tool to provide guidance and clarity during the beginning steps of the sales process. She requested that I create a specific list of the characteristics I was seeking in my new home while giving me great guidance about prepping my existing home for sale. She was knowledgeable about the prevailing market; establishing the right listing price, most importantly. She took the steps to ensure a FAST sale by creating excellent marketing tools and following up with every visitor in my home. She sold my home in under a month within 5% of my asking price! Amazing work!
Had a wonderful experience with Sarah Bernard and her office group. She was so helpful in selling my home at Innsbrook and Jennifer Bickle for my purchase of my home in Winghaven. If you are looking for a realtor please call Sarah at Red Key Realtor.
ANGELA M, BUYER
Jamie Gilman was very attentive to our needs in looking for our second home. She stayed in communication with us during our search and replied quickly to any of our question regarding the various properties we considered. During negotiations, there was immediate correspondence with the selling agent, at almost any time of day. Even weeks after the closing, Jamie remained in touch to answer any remaining questions.
Jamie and Sarah’s team went above and beyond to make our search and purchase exceptional. Jamie took the time to really understand our goals and helped us find the best property matches. We could not be more pleased with our experience and highly recommend working with them.
JOY A., BUYER
Jamie considers my needs and provides honest, insightful guidance as we move through the sale process. She keeps negotiations moving forward to prevent uncomfortable delays. She considers both sides of a transaction from the appropriate professional stance. I would recommend Jamie to any person wanting to buy a home.
MARY LEE M., BUYER
Jamie made searching for a property a very positive experience. She is very professional, an excellent communicator and always responded to my questions in a prompt manner. She was generous with her time when offering to conduct a tour on the weekend via SKYPE. She is very easy to talk to, understands all of the concerns you have when considering buying a property. Since we were out of town buyers, she offered information which was very helpful in understanding aspects of a different locale. She also offered to assist in whatever way she could AFTER the transaction closed. We did find a property to purchase and this transaction was one of the best we’ve ever been through, thanks to the outstanding service we received from Jamie Gilman as our representative. THUMBS UP AND FIVE STARS!!
EDWARD & GERMAIN C, BUYER
Jamie worked with us closely on our house. We changed our minds several times but she was always able to help with options. After we found our house, she helped us through the process very well and made it very seamless. I highly recommend Jamie to anyone thinking of buying a house!
G. ZAZZARO, BUYER
My wife and I had the pleasure of working with Jamie on the purchase of a home in Ladue. Jamie took the time to get to know us and truly understand our needs. She didn’t waste our time with showings that weren’t a close match. She has amazing knowledge of the area, process and highlighted various watch outs throughout the process. Jamie was also extremely responsive to every email, text and phone call. The entire process was extremely smooth and I would without a doubt use Jamie again and highly recommend her as a realtor.
I would strongly recommend Sarah and her team to sell your home. They provided a good balance of professionalism and personal support throughout the process, which took longer than expected in my case. They offered good recommendations for contractors to do needed repairs/updates and followed up with those contractors to make things easier for me. They consistently responded in a timely fashion when I made contact by phone, e-mail, or text. When there were bumps in the road, Sarah worked with me in a calm, reassuring manner, which was much appreciated. I always felt like she was on top of the situation with our house and gave it the attention needed, despite her busy schedule.
I’ve had other agents say to me “if you want to sell the house, just lower the price!” But that’s a sign of a lazy agent. Sarah isn’t like that at all. She worked very hard to get my house sold and get me a good price in a timely manner. She used the latest technology to advertise, and assertively contacted other agents to get my home in front of them. She followed up on EVERYTHING, especially after a showing. She addressed issues that came up in the feedback, and worked with me to make needed changes to make the home more appealing to buyers. Sarah is conscientious, a trait that is hard to find in a real estate agent. Sarah helped me sell a home in Florissant in 2014, and it sold during the Ferguson unrest. If that isn’t a sign of a good agent, I don’t know what is.
Jamie was fantastic to work with! My fiancé and I asked to see many houses and Jamie was always there to make it work. She was so helpful in negotiating contracts and gave us the best advice which lead us to our home! We are so so happy that we worked with Jamie to find the house of our dreams!
KELLY C., BUYER
I have to say, working with Sarah was seamless. A breath of fresh air. I really got to know her with this last transaction. My family recently went through a tragedy and lost our chalet to a fire. When we called Sarah, she rallied behind us to find us a new chalet and we were closed and moved in less than a month. I always felt like Sarah was working for us even when telling my husband what he might not want to hear. We have used Sarah to buy two chalets at Innsbrook now and would recommend her to everyone we know. Needless to say, once we re-build from the fire, Sarah will be our listing agent again.
Sarah is an amazing person! Sarah and her team helped my fiancé and I sell our home and then find our dream home. Sarah was always there for advice and we trusted her with her opinion. I’m so glad we went through Sarah and her team!
Sarah has great communication skills & kept me informed of all activity in my area. She was very supportive and professional.
Sarah was always very responsive to questions and went out of her way to be helpful to me. i would recommend her highly.
B. FLOREK, BUYER
Our experience with Jamie was delightful. She answered all of our questions and provided precise information. She worked well with our lender and made the buying process easy. We would recommend Jamie to anyone in the market to buy or sell a home.
Sarah represented my spouse and me in the purchase of a home in Wildwood, MO. Sarah was absolutely superb in all aspects of the process and made for a very positive experience. Her communication skills and timely responsiveness to our inquiries were most impressive. This has been the best of the many real estate transactions we’ve made thanks to Sarah. We hold her in high regard and have no reservations in recommending her to our friends.
MARVIN AND BARBARA, SELLERS
Sarah did a wonderful job helping us sell our vacation home. The most unique aspect of this sale was that it was done long distance….thus, there were many, many telephone calls and emails. Sarah handled it all with the aplomb of a seasoned professional. We can not say enough about the outstanding job she did with having our belongings from the house shipped to us. We thank her very much for all her hard work.
LAURA S., BUYER
Ed was a great help identifying properties that met our family’s needs, and ultimately helping us close on a great vacation home. He was knowledgeable but not overbearing and very accommodating of our family’s needs and schedule. I would not hesitate to use him again.
JAN D., SELLER
Sarah and her team handled the sale of our home (and our purchase too) with expertise and professionalism. We were nervous about our higher asking price, but received a full asking, 3 week close, all-cash offer on the first day! We couldn’t have been more pleased with her guidance in preparing the house for the sale and finding the right price. Well done Sarah!
We had our chalet at Innsbrook on the market with another agency for three years and had a handful of people look at it and no offers. We changed to Sarah Bernard and it sold in 7 months! She helped us list it at a good price and helped us negotiate the offered price to almost our full amount! We had many repairs to make in a short amount of time after we accepted the sellers terms. Sarah knew who to call and the contractors were there within a couple of days. She even kept up with the whole process when she was on her personal vacation. Sarah’s expertise is second to none and I would gladly have her as our agent any time. What a dynamite of an agent!!
ANONYMOUS, BOUGHT A SINGLE FAMILY HOME FOR CLOSE TO $775000
Sarah came to us as referral from a neighbor, who is also an agent, because of her expertise with properties in Innsbrook, MO. Sarah is top notch, A+ and the BEST for service to us!
J. TOWNSON, BUYER
Nichole takes her relationship with you as your realtor very seriously and she works hard for your business. She is extremely knowledgeable about a wide variety of things when it comes to looking for and buying a home..and many other helpful things outside of home buying as well! She will not waste your time and will always be honest! She listened to me when it came to what I was looking for in a home and did not show me homes that I was not interested in. I was impressed with how quickly she helped me find a place that fit my needs/wants and moved through the process of buying my first home. It went as smooth as milk chocolate and I felt confident in her judgment and negotiation skills. I began looking for a home in January/February and closed on my beautiful home May 23rd. She was responsive and kept all lines of communication open with the team and myself. If she didn’t know something she was on the phone right away to get an answer. She was always available as well as the team we worked with. If I had questions they were right there with answers. She will definitely represent you and handle all issues professionally. I would recommend her to anyone I know who is new to the process and/or is selling a property.
Loved working with Jennifer Bickel. Always got all my questions answered pronto. She took all the stress out the transactions. I would for sure recommend her in the future. Thank you Jennifer
Sarah made the entire process of selling the house a true pleasure! Her knowledge of the area and her negotiation skills are top notch. She was always available whenever we had a question, and her explanations were always very helpful. Her expertise in navigating the entire selling process also was excellent, and was vital to completing the sale. I would highly recommend her.
We purchased a secondary residence in 2014 where Sarah was the agent for the seller. She acted as an agent for both the seller and us in the sale. We were extremely pleased with her professionalism and knowledge of the business as well as her ability to offer expertise while remaining neutral to both parties. We were so impressed with her that we listed our other secondary residence with her knowing that the property was in a difficult market where property moves slowly. She has gone so many extra steps that have made the process easy and successful. With these two sales now behind us we would use her again and recommend her to anyone needing a true professional that is a delight to work with.
SUZANNE, BOUGHT A HOME IN FORRISTELL
I cannot recommend Sarah highly enough. She’s everything you’d want an agent to be: friendly, responsive, patient, professional. Did I say responsive? It takes a certain skill to allow one’s client to feel as he’s the agent’s sole client. Sarah has that skill. We love Sarah!
Sarah is a no nonsense salesperson. She was relentless in finding a buyer. She was very thorough in her analysis of other properties that allowed us to adjust to the appropriate asking price. I highly recommend her.
PHYLLIS K, SELLER
Sarah was very organized, understanding, helpful, compassionate. She responded quickly to concerns that I had and offered solutions. Selling my house was an excellent experience with Sarah!
Doug & Hope Kraus
Sarah and her team were wonderfully supportive in a difficult sale. They help us through problems, that they did not cause.
Sarah always does a great job. This is the third time we worked together on a real estate transaction and I always have the best experience. She is professional, eager to help, and great when it to comes to negotiating. I will recommend her to all my friends and family!”
S. GIESELMAN, SELLER
She knew the market well and was aware of correct pricing. She was very helpful in correct staging and had professional photography. We always received prompt response to any calls. Overall, we had a pleasant and professional experience.
JOEL & SAAR M., BUYER
Jamie was wonderful through every step of the way of our home search! We did not live in St. Louis while searching for a home so we needed a lot of help touring homes remotely, getting details, looking into neighborhoods, etc. and since we also had a newborn, our schedule was not that easy to deal with. Jamie helped us with everything. She was always available, any time of day, any day of the week, and did everything with a smile and great attitude. We would warmly recommend Jamie to anyone looking for a home.
ELLEN R., SELLER
Sarah has been an outstanding agent and guide as we navigated the sale of a unique home at Innsbrook. We were able to find not one, but two buyers on an open house weekend, and sell our property for well over the average price of chalets on our lake. Sarah had an excellent marketing plan and promoted our home across all platforms and media. She communicated regularly, always listened and promptly replied to our questions. We couldn’t be happier with the selection of Sarah her professional Red Key team to sell our home. Five Stars!
RICHARD H, SELLER
Sarah was great from the first phone call through the last at close. She was always available and immediately responsive to questions or concerns. She would be the first one I go to the next time I am purchasing/selling a home.
RENDA P., BUYER
Ed is a delight to work with, he doesn’t act pushy or act like a know it all, he IS knowledgeable and does offer insight but also allows you the ability to ask questions, which to us, was extremely important. He’s prompt, and courteous, never rude and he’s fun! I’d recommend him to ANYONE.